SHIPPING & DELIVERY
Do you offer free shipping?
Yes — we offer free standard shipping across the U.S. No minimum required.
Where do you ship from?
All orders ship from New Jersey, USA
How long does shipping take?
Orders ship within 1- 2 business days. Delivery typically takes 3–7 business days depending on your location.
Do you offer expedited shipping?
Yes — expedited shipping options are available at checkout.
Will I receive tracking information?
Yes — once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Yes! SammiBee Jewelry ships throughout the United States, Canada, and select European countries.
Our shipping rates are:
- United States: FREE shipping on all orders!
- Canada: $9.99 flat-rate shipping
- Select European countries: $14.99 flat-rate shipping
International delivery times vary by destination. If your country isn't listed at checkout, please contact us, and we'll do our best to assist!
What if my package is delayed or lost?
If your package is delayed, lost, or marked delivered but not received, contact us and we’ll help resolve it quickly.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, yes. Please contact us as soon as possible.
RETURNS & GUARANTEE
What is your return policy?
We want you to love your SammiBee jewelry. With our 30-Day Wear-It-Love-It Guarantee, eligible items may be gently worn or tried on and returned or exchanged within 30 days of delivery. Items must be returned in good condition.
For hygiene reasons, worn earrings are not eligible for return or exchange.
Are returns free?
Yes. We provide a complimentary return shipping label for eligible U.S. returns. There are no restocking fees.
Can I exchange an item?
Yes. Eligible items may be exchanged within 30 days of delivery. Email support@sammibeejewelry.com with your order number and we'll guide you through the next steps.
Can earrings be returned?
For hygiene reasons, earrings that have been worn are not eligible for return or exchange. Unworn earrings may be returned or exchanged within 30 days of delivery.
How long do refunds take?
Refunds are issued to the original payment method after the returned item has been received and inspected. Please allow up to 7 days after we receive your return for your refund to be processed.
How do I start a return or exchange?
Email support@sammibeejewelry.com with your order number. We'll provide instructions and, for eligible U.S. returns, a complimentary return shipping label.
PRODUCT-SPECIFIC QUESTIONS
What materials are your pieces made from?
SammiBee pieces are crafted using high-quality base metals such as brass, stainless steel, or sterling silver — finished with 14K or 18K gold plating or white gold (rhodium) plating.
Are your stones real diamonds?
No — our pieces use high-grade cubic zirconia or moissanite (for select items like stud earrings) designed to deliver a diamond-like sparkle.
Will the jewelry tarnish?
Our pieces are designed for durability with proper care. Avoid water, chemicals, and sweat to extend longevity.
Is your jewelry hypoallergenic?
Yes — our jewelry is nickel-free and safe for most sensitive skin.
Can I wear this jewelry every day?
Yes — our pieces are designed for everyday wear, but we recommend removing them before showering, swimming, or exercising.
How do I care for my jewelry?
Store in a dry place, avoid moisture, and gently clean with a soft cloth.
Do your pieces look like real diamonds?
Our goal is to deliver a luxury look and high-level sparkle — many customers say they look far more expensive than they are.
Do you offer different sizes?
Yes — many pieces come in multiple lengths or sizes. Check each product page for details.
GENERAL QUESTIONS
Is SammiBee a U.S.-based company?
Yes — we are a U.S.-based brand with real customer support and fast domestic shipping.
How can I contact customer support?
You can reach us anytime at support@sammibeejewelry.com
Do you offer discounts or promotions?
Yes — we occasionally offer promotions, including welcome discounts and limited-time offers.
Is this jewelry good for gifting?
Absolutely — all orders come beautifully packaged and gift-ready.
Do you offer gift wrapping?
Our packaging is designed to be ready for gifting right out of the box.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Do you restock sold-out items?
Yes — but popular items sell out quickly. We recommend purchasing while available.
Do you have a warranty?
If anything isn’t right, we’ll make it right — your satisfaction is our priority.
Still have questions?
Our team is here to help — contact us anytime at support@sammibeejewelry.com
30-DAY WEAR-IT-LOVE-IT GUARANTEE
Wear it for 30 days — completely risk-free.
Style it, live in it, see how it feels.
If you don’t love it, return or exchange it — no questions asked.
QUALITY GUARANTEE
All pieces are covered by a 1-year quality guarantee. If anything isn’t right due to a manufacturing issue, we’ll make it right.
EARRINGS POLICY
For hygiene reasons, worn earrings are final sale.
Unworn earrings may be returned within 30 days.
Damaged or incorrect items? We’ll make it right.
