SHIPPING & DELIVERY
Do you offer free shipping?
Yes — we offer free standard shipping across the U.S. No minimum required.
Where do you ship from?
All orders ship from New Jersey, USA
How long does shipping take?
Orders ship within 24–48 hours.Delivery typically takes 3–5 business days depending on your location.
Do you offer expedited shipping?
Yes — expedited shipping options are available at checkout.
Will I receive tracking information?
Yes — once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Currently, we primarily ship within the U.S.If you're outside the U.S., please contact us and we’ll do our best to assist.
What if my package is delayed or lost?
If your package is delayed, lost, or marked delivered but not received, contact us and we’ll help resolve it quickly.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, yes. Please contact us as soon as possible.
RETURNS & GUARANTEE
What is your guarantee?
We offer a 30-Day Wear-It-Love-It Guarantee.Wear your piece, try it out — if you don’t love it, you can return or exchange it.
How long do I have to return an item?
You have 30 days from delivery to request a return or exchange.
Are returns free?
Returns are simple and hassle-free. Return shipping may apply depending on the situation.
What items are non-returnable?
For hygiene and safety reasons, earrings are final sale and cannot be returned or exchanged.
What if my earrings arrive damaged or there’s an issue?
We’ll absolutely make it right. If your item arrives damaged or defective, contact us and we’ll replace or refund it.
What condition must items be in?
Items should be in good condition and not excessively worn or damaged.
Can I exchange my item?
Yes — we’re happy to help you exchange for a different size or style (excluding earrings).
How do I start a return?
Simply email us at [your support email] and we’ll guide you through the process.
Do you offer refunds or store credit?
We offer both — depending on your preference.
PRODUCT-SPECIFIC QUESTIONS
What materials are your pieces made from?
SammiBee pieces are crafted using high-quality base metals such as brass, stainless steel, or sterling silver — finished with 14K or 18K gold plating or white gold (rhodium) plating.
Are your stones real diamonds?
No — our pieces use high-grade cubic zirconia or moissanite (for select items like stud earrings) designed to deliver a diamond-like sparkle.
Will the jewelry tarnish?
Our pieces are designed for durability with proper care. Avoid water, chemicals, and sweat to extend longevity.
Is your jewelry hypoallergenic?
Yes — our jewelry is nickel-free and safe for most sensitive skin.
Can I wear this jewelry every day?
Yes — our pieces are designed for everyday wear, but we recommend removing them before showering, swimming, or exercising.
How do I care for my jewelry?
Store in a dry place, avoid moisture, and gently clean with a soft cloth.
Do your pieces look like real diamonds?
Our goal is to deliver a luxury look and high-level sparkle — many customers say they look far more expensive than they are.
Do you offer different sizes?
Yes — many pieces come in multiple lengths or sizes. Check each product page for details.
GENERAL QUESTIONS
Is SammiBee a U.S.-based company?
Yes — we are a U.S.-based brand with real customer support and fast domestic shipping.
How can I contact customer support?
You can reach us anytime at [your support email].
Do you offer discounts or promotions?
Yes — we occasionally offer promotions, including welcome discounts and limited-time offers.
Is this jewelry good for gifting?
Absolutely — all orders come beautifully packaged and gift-ready.
Do you offer gift wrapping?
Our packaging is designed to be ready for gifting right out of the box.
Can I cancel my order?
Orders can be canceled if they haven’t shipped yet. Contact us as soon as possible.
Do you restock sold-out items?
Yes — but popular items sell out quickly. We recommend purchasing while available.
Do you have a warranty?
If anything isn’t right, we’ll make it right — your satisfaction is our priority.
Still have questions?
Our team is here to help — contact us anytime at support@sammibeejewelry.com
30-DAY WEAR-IT-LOVE-IT GUARANTEE
Wear it for 30 days — completely risk-free.
Style it, live in it, see how it feels.
If you don’t love it, return or exchange it — no questions asked.
QUALITY GUARANTEE
All pieces are covered by a 1-year quality guarantee. If anything isn’t right due to a manufacturing issue, we’ll make it right.
EARRINGS POLICY
For hygiene reasons, earrings are final sale and cannot be returned or exchanged.
If your item arrives damaged or there’s an issue, we will absolutely take care of you.